Note: Make sure you are logged into your Zoho account before clicking on the link. You can also send an email to requesting a copy of the Data Processing Addendum. (All information entrusted to Zoho is collectively referred to as “Service Data”) Once exercised, the Customer`s registration will be blocked for the duration of the retention period defined in the Terms of Use of the Data Controller. After this period, the controller has the possibility to delete the customer information. Personal fields can be encrypted if stored in the Zoho database for added security. Withdrawal of consent: If we rely on your consent as a legal basis, you have the right to withdraw your consent at any time, but this will not affect the processing that has already taken place. If you are an administrator of your organization in Zoho Books, you can sign a DPA with Zoho to reflect your consent to data processing. With multiple customer data sources (web forms, imports, manual authoring, APIs, or third-party integrations), you can track everything under the customer registration details. For web forms, additional details such as form name and IP address are collected. The source of a customer`s data is always managed in the customer`s file to ensure accountability. If you are from the European Economic Area and you believe that we store, use or process your data on behalf of one of our customers, please contact the customer if you wish to access, rectify, delete, restrict or oppose or object to the processing of your personal data. We will help our client respond to your request within a reasonable time. Identify, categorize and label customers based on one of the six legal bases of data processing: legitimate interest, consent, performance of a contract, legal obligations, vital interest or public interest.

Zoho CRM is designed to help you meet EU-defined data protection standards and has several GDPR-centric enhancements that provide a streamlined mechanism, from data collection to processing activities to processing data subjects` rights. .